KnowsJack

Twenty years ago, on Feb­ru­ary 1st, 1991, around 6:00 in the evening, vet­eran LAX air traf­fic con­troller Robin Wascher instructed the pilots of the tiny Sky­west com­muter flight 569, car­ry­ing ten pas­sen­gers and two crew to Palm­dale, to enter the run­way and pre­pare for take­off.  Seventy-seven sec­onds later she gave US Air flight 1493, a […]

This may sound a lit­tle funny com­ing from a guy who works at an agency that makes such beau­ti­ful web­sites.  But it is true.  And once you’ve read this arti­cle, I think that you’ll under­stand why mak­ing great web­sites is not about design, but about under­stand­ing your cus­tomer, the dig­i­tal ecosys­tem that they live in. As […]

I was speak­ing with a close friend the other day and she men­tioned that the pop­u­lar breath-freshener, Breath Asure, had been “crushed” out of the mar­ket by the big, bad, evil cor­po­rate pharma-mega-corps who had sued the brand into obliv­ion (this may be a slight embell­ish­ment, but fairly true to her intent, I believe.  Update: […]

Seems like folks are feel­ing cau­tiously opti­mistic these days, what with the DJIA peek­ing above 10,000 for a few moments this last week and Google, one of the barom­e­ters of the New Econ­omy, back up in the stratos­pheric 500’s.  Dur­ing the far-darker days of almost a year ago a lot of us Amer­i­cans voted for […]